All orders are shipped via XPressPost. All orders under $99.00 are charged $21.99 for shipping. Orders over $99.00 Nationwide (Canada) receive free shipping.

View our Return & Refund Policy.

No, we do not ship outside of Canada.

If you are tracking your package and it looks like it is headed to the wrong city, please contact us at [email protected] as soon as you notice this so we can get your package on its way to you! If you’re tracking your package on the Canada Post website and it looks like it’s headed to the wrong city, it’s most likely due to human error at Canada Post. Human errors happen on occasion, as postal employees have to manually enter each postal code in the system; if they are off by a digit/letter, it can cause a routing error and subsequent delay of 1–2 days.

If you do not receive your package by the expected arrival date, it may be due to a delay in the mail. Please be patient and check your tracking number for an update.  If it does not arrive within a reasonable amount of time, let us know and we will open a service ticket on your behalf with Canada Post.  If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. We will keep you updated with the status of your mail as this information becomes available. If it’s deemed as not delivered to your address and is  “unrecoverable,” we will send you a 1x replacement package.

• We do not offer postage refunds if your order arrives late due to any postal issues

*UPDATE:  Due to the current situation, Canada Post has changed their shipping procedures.  During these changes, in the unlikely event that a parcel is lost, stolen, or tampered with, we will not be issuing a replacement.  Should this happen, we will still look into the case, and if it is deemed to be an error on our part, we will send a 1x replacement parcel.

Your order will be discretely packaged with the utmost care to protect and maintain your privacy. We use discreet mail envelopes and non-descriptive boxes, there is absolutely no indication of what is inside.

NationWide

• Delivery Guarantee: All orders are guaranteed by Canada Post to arrive on time, with the exception of Newfoundland, Nunavut, and the Northwest Territories. (For more details: Xpresspost FAQs)
• Same Day Shipping: Payment must be received before 10am Monday–Friday (excluding holidays) for same day shipping. Orders Received after 10am Monday to Friday will be shipped the following Business day. We do not ship out parcels Saturday or Sunday.

It can take up to 40 minutes for us to receive your Interac e-Transfer.  You will receive a confirmation email when your order is processing, and again when your parcel is ready for shipment.

Your order will be shipped by Canada Post via XPressPost.  Xpresspost FAQs

If you receive an item that is damaged, please send a photo and short description to [email protected] so our team can investigate the issue as soon as possible.